Serve More, Risk Less, Earn More
Work with Heather
Services
Online &/ On-site
- 1:1 & group coaching & consultation in food safety, allergy management & food inclusivity (including marketing & communication, consumer insight, menu development)
- Food inclusivity auditing & feedback
- One-off consultation or bespoke packages
- Author, Speaker, Classroom & Practical Trainer & Coach
- Self-study online courses & programmes.
I work with professionals & businesses related to the food & hospitality industries, particularly restaurants & hotels or other eating-out-of-the-home scenarios where food inclusivity is very important.
I'm flexible & meet people & businesses where ever they are in their food inclusivity journey. Whether that be a startup with no knowledge of food safety or a mega company with extremely good systems & standards, allergy management & training, & experience.
There's always room to improve, particularly in communication. I find solutions to challenges & hidden opportunities for organic marketing & PR & improved SEO. Many businesses actually have a communication problem rather than a compliance problem.
Many have come to me just to check their current status (a Food Inclusivity Audit or One-Off consultation), or they need the confidence to launch their own ideas knowing their food safety is solid. Some just want help writing a better "disclaimer" for their menu or website (I'll soon have a course for that).
If you have any questions about how we can work together, send me a message on the "contact" page or book a pre-consult chat.
Food Inclusivity - What's that?
Include those people normally excluded: People looking for plant-based or vegan, gluten-free or food allergy & intolerance friendly options.
Courses & Programs
Online self-led, live 1:1 & group coaching. Bespoke training & services. Programmes can also complement other packages & services. Training can be delivered live in person on-site, at a training venue or on Zoom.
Food Allergy Disclaimer Explainer
A self-paced online course with templates, demos & video lessons to help food businesses such as restaurants or hotels attract & serve more customer by communicating their limitation & capabilities clearly, compliantly & in a customer-focused manner.
Well-Intentioned
Foodies
Well-intentioned professionals who own, consult or work for food & hospitality businesses. To understand food inclusivity & how to serve more customers, reduce risk & earn more.
(Included in the Food Inclusivity Consultant Mentorship. There's an option to upgrade.)
Food Inclusivity Consultant Mentorship
Many individuals would like to train others in food inclusivity, such as consultants, chefs, marketers & professionals with managerial roles in food businesses.
It is also suited for those already working in the free-from, gluten-free or vegan/plant-based niches to understand the other niches better.
Online 1:1
Online 1:1 coaching & consulting
1hour One-Off
Consultation
Has something gone wrong, someone complained, are Environmental Health concerned about something in your business, or do you have an innovative idea. I can offer my Ex-Food Police Customer Insight & Food Inclusivity expertise to solve your immediate problem with the least resources. Often there is a communication issue, a legal misunderstanding or something is extremely urgent to resolve.
Hop on a zoom call for 1hour.
2hour Food Inclusivity
Audit
Unsure how good your business is at food inclusivity already? Do you need help with optimising your menu, website, allergy information, social media or other opportunities for free marketing & rave reviews?
The 2hour deep dive into your business will reveal where you are leaving money on the table. It only requires a questionnaire & a few days' notice for testing your online & on paper customer journey.
Many ask for me to tighten up their allergy statements, menu structure & how to deal with complaints.
Bespoke Projects
& Workshops
Not every professional or business I work with fits in a box, & many are already advanced in food inclusivity. This is how they can choose what they need & I will give a quote bespoke to needs & scale. Pick & mix services to suit you & your team.
I offer most packages on a self-paced flexible basis.
This is something most food safety or compliance consultants will not offer.
Lets speak...
Speaking & Workshops
I'm an experienced food safety trainer & have advanced practical coaching experience.
My perspectives, empathy & love of speaking to people in a language style they will understand & enjoy make me radically different to traditional food safety trainers & consultants.
I do not judge others for not knowing or expect people to understand something immediately. I do speak in normal human terms with practical relevant examples, to encourage improvement & safety. I crack jokes & entertain to help participants to relax, improve competence, confidence & success but also to help them remember & apply knowledge themselves.
At first food inclusivity may seem too extreme, complex or scary, but I translate everything into practical everyday scenarios & applications. People change their minds & mindsets.
Food safety consultants are usually heavy on science & low on personal opinions & creative problem-solving in terms of customer service, marketing & communication.
They often skip over food inclusivity & allergy safety altogether.
They "stay in their lane" as they too (like food businesses) are scared of liability or they are contractually obliged to stick to the "norms" & the status quo. That is very dangerous in terms of reputation & business competitiveness, although completely understandable.
I'm also open to including a bulk book purchase & development of workshops & training materials or creating a series of training, events & programmes to fit your needs. I'm usually open to being interviewed for podcasts, educational events, or charity campaigns.
Industry events
Speaking brings me great joy. I have spoken at several industry events, online & offline with 100% positive feedback. I often recruit other relevant industry professionals to join me. I consider it an honour. I can create very bespoke presentations & workshops to suit the audience. I can additionally provide bulk book purchases.
Workplaces
I first assess the big picture over all departments & job roles, stakeholders & the individual challenges of a specific workplace (no matter how large or small). I deliver bespoke workshops, training or practical coaching to cause an aligned mindset shift.
Many people in marketing have not ever considered how their communication may impact those with allergies. Allergy information or capabilities may be hidden from the consumer unintentionally. One piece of misinformation could bring down the entire system. One wrong attitude could destroy business's reputation.
Associations
I have a varied background & perspective, I can relate to different industry players & diverse job roles & individuals.
If I can impart food inclusivity knowledge & practices to others in the industry perhaps at the very beginning of their careers, or startups then food inclusivity will more quickly & more prominently be embraced as a fundamental of safety, customer service, marketing & business success.
It's my mission, my calling, my passion.
Choose the services you need, or build an all-inclusive package
Online Coaching
Do you need creative input on something very specific?
Food safety, allergen management, training, communication or marketing related?
Consulting
Do you need to improve your systems, training, communication or marketing? Have you received a complaint? Do you want someone to audit your food business?
Services
Do you need help training your staff, connecting with the right experts or with communication on menus, websites or allergy information?
Programmes
Looking for knowledge? Are you an individual or business that wants to expand your own capabilities to serve more people, reduce risk & liability & feel confident?
International Best Seller
A copy of Heather's book is available in several formats directly here (Online Flipbook, Audiobook (via Spotify) & Paperback(s)) or via Amazon
Want to buy direct?
Get in touch if you'd like more than one copy, coaching, consulting or to buy my online coaching & programmes which usually include a copy of the book. This purchase can be requested as a discount towards other programmes when bought direct. The recommended format is online flipbook & request the audiobook as a compliment.
The book comes with free resources:
- Launch Party Replay with Expert Guests
- Return On Investment Calculator by MCA
- Links to useful resources
- Bonus Book Content
- The Ultimate Starter Masterclass
Want to access Heather's free resources?
Fill the form and get instant access.
Do you want to see how we can work together?
Book a call or send me a message through the "contact" page
